QUESTIONS
Frequently asked questions
The things owners actually ask, before their phone starts answering itself.
Does it sound robotic?
Call the demo line, (888) 418-7984 (Toll-Free), and judge for yourself. Sub-1.2-second responses, natural turn-taking, and it handles interruptions the way a good receptionist does.
What if it can't answer something?
It never guesses. It offers a human transfer to your on-call phone, or takes a message and texts you the details immediately.
My customers are older, will this confuse them?
It's a normal phone call. They dial your number, a friendly voice answers with your business name, and their job gets booked.
Am I locked into a contract?
No. Monthly billing, cancel anytime. You keep your phone number either way.
Is recording calls legal?
VoxDesk ships with a recording-and-AI disclosure line that plays at the start of every call, on by default, built for two-party-consent states.
How long does setup take?
Under ten minutes. Forward your number (two minutes with your carrier, reversible anytime), tell VoxDesk about your services, prices, hours, and service area, done before your next coffee break. No porting, nothing to install.
What happens with a real emergency at 2am?
Real emergencies, no heat in a freeze, an active roof leak, a stranded driver, a flooded unit, ring straight through to your on-call phone with the address whispered before you're connected. If unanswered, SMS escalation repeats every 15 minutes until acknowledged. Everything else books itself for the morning.
What do the plans include?
Starter $299/mo: 1 business, 300 minutes. Pro $1,199/mo: 5 businesses, 1,500 minutes, Agent Studio. Agency $6,999/mo: 25 businesses, 6,000 minutes, full white-label. Overage $0.60/min, annual billing gets 2 months free.
What happens if I go over my minutes?
Nothing breaks, calls keep getting answered. Extra minutes bill at $0.60/min at the end of the cycle.
Can my agency white-label VoxDesk?
Yes, the Agency plan puts your brand, domain, and colors on every client dashboard, with a margin view of your price vs. platform cost. Your clients never see our name.
Where is my data stored, and who can see it?
Call recordings, transcripts, and customer details are stored encrypted and scoped to your business, no other tenant can access them. See our Privacy Policy for the full picture.
How do I cancel?
From Settings → Billing, in two clicks, any time. Your number stays yours, and call forwarding reverses with one call to your carrier.
Still curious? Call the demo line at (888) 418-7984 (Toll-Free) or talk to sales , or email support@voxdesk.online.